Elevating Microsoft 365 Managed Services: Evolving to End-to-End Service Delivery

Elevating Microsoft 365 Managed Services: Evolving to End-to-End Service Delivery



In this educational webcast, former MSP owner and Microsoft MVP, Nick Cavalancia, along with Jean-François Piot from Martello, as they look at the MSP challenge of providing Microsoft 365 managed services.

Learn more about Microsoft 365 managed services at

0:00​ – Introductions with Nick Cavalancia
2:48 – What defines your business?
5:20 – What makes up a predictable and profitable Microsoft 365 service model
7:52 – Quick Poll: Which of the M365 services models best describes your current offering?
16:10 – Why a lack of Microsoft 365 visibility is the MSPs worst enemy?
27:00 – The value of adding Service Level Management
35:10 – How to elevate your Microsoft 365 Managed Services?
37:08 – Utilize true end-to-end Microsoft 365 & Cloud services delivery performance management capabilities
41:51 – How MSPs can augment existing Microsoft 365 offerings to include end-to-end service delivery
48:00 – Q&A
58:35 – Outro with Nick Cavalancia

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